Nyxie

Screwing us out of our money, basically.

So true.:(

I used to work in insurance and you're a 100% correct, Nyxie. It's all about making money. It was like working for the devil with lousy pay. Hopefully, you can get this resolved. If not, request the transcript from your recorded conversation with the rep. It should've been recorded, hopefully. You can force their hand in your favor once they see that you mentioned the condition and that the fault lies with them. Good luck!